Authored by the global head of digital consumer research at Euromonitor International, Michelle Evans, the report indicates that key technology – such as the 'Internet of Things', artificial intelligence and augmented and virtual reality – will have significant impacts on how consumers will conduct their daily lives. When it comes to retailing, Evans suggests that consumer values will have shifted to place more importance on experiences rather than purchases. According to the report, consumers will – and to some degree already do – expect a personalised experience from a brand across a multitude of screens. Evans suggests that in the past, the retail experience was transactional, but is now one about a journey and relationship building from the beginning to the end, which adds personalised value to the consumer's shopping experience. Evans also predicts that it won't just be the change in consumer's expectations that will impact the way that they shop in 2040, but that technology will significantly impact the layout and offering that a retail store has. According to Evans, the key features of a retail store in 2040 will be:A change in the retail storefront
Technologically enhanced store entry and exit
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